Free customer supportanswered by AI.
The simple helpdesk: quick to plug in, everything included, one flat price, and the free plan has the same features as the paid ones.
- One inbox
- AI built in
- Every feature, every plan
Talking to your customers got complicated. We cut the complexity out.
Paid plugins, AI credits sold by the resolution, and the feature you need locked behind a higher tier. That is the whole problem, and it is what miniDesk takes away.
Use it for as long as you like. Intercom and Zendesk only offer a 14-day trial.
Every thread, on every channel. Chatwoot's free plan stops at 500 a month.
Forward your support address. On Crisp and Chatwoot, email starts on a paid plan.
Every integration we build comes with the plan. Elsewhere, plugins are often paid apps or kept for higher tiers.
Answers customers on its own, from your documents. Crisp, Freshchat and Chatwoot keep theirs on paid plans; tawk.to stops at 100 messages a month.
Drafts, summaries and tone while you write. Intercom sells it as an add-on; Zendesk, Crisp and Freshchat keep it for a higher plan.
Point Claude or any MCP client at your inbox. No other free plan has one.
Compared with the free plans, or lack of one, at Intercom, Zendesk, Crisp, Freshchat, tawk.to and Chatwoot, September 2026. Tap a line to see who charges for what.
Three steps, then it runs on its own.
Put it where your customers already are.
Paste one line of code for the live chat. Or forward your support address, drop in a web form, connect Telegram, Discord, Instagram, Messenger or WhatsApp, and call the API. No build step. No paid plugins. Two minutes from start to finish.
Every channel is included on the free plan.
- Live chat
- Web forms
- Telegram
- Discord
- Messenger
- API
- MCP server
Feed it what you already have.
Upload documents. Paste notes. Every ticket your team closes by hand becomes another example it can learn from. No tagging, no shaping required.
Let it answer. Step in when it counts.
Most replies go out in seconds, at 3am, in the customer's own language. When nothing you wrote covers it, it stops and hands your team the thread along with a draft.
A REST API for your code, an MCP server for your agents.
Nothing here is required to use miniDesk, but if you have a developer, they'll like this. Everything in the product is reachable over HTTP and over MCP.
Once connected, just ask. Your customer support turns into something you can talk to, instead of another dashboard to read.
What are the biggest pain points my customers raised this month?
Reads every conversation and returns five themes, ranked by volume.
Draft replies for everything still waiting.
Writes a grounded draft for each open thread and leaves them ready for you to send.
Which docs page would remove the most tickets if I rewrote it?
Cross-references failed answers with your content and names the page.
Everything included, even on the free plan.
Every tool below can answer a ticket. The difference is what arrives on the invoice.
| Capability | miniDesk | Intercom | Zendesk | Crisp | Freshchat | tawk.to | Chatwoot |
|---|---|---|---|---|---|---|---|
| Channels | |||||||
| Live chat widget on your site | Included | Included | Included | Included | Included | Included | Included |
| Shared email inbox | Included | Included | Included | Included | Included | Included | Included |
| Web form, separate from the chat widget | Included | Not available | Included | Included | Not available | Not available | Not available |
| Every channel on the free plan | Included | Not available | Not available | Included, on a higher plan | Included, on a higher plan | Included | Included, on a higher plan |
| AI | |||||||
| AI that answers customers on its own | Included | Included, then billed by use | Included, then billed by use | Included, then billed by use | Included, then billed by use | Included, then billed by use | Included, then billed by use |
| Answers drawn from your own documents | Included | Included | Included | Included | Included | Included | Included |
| Agent-assist copilot in the inbox | Included | Sold as a paid add-on | Included, on a higher plan | Included, on a higher plan | Included, on a higher plan | Included, then billed by use | Included, then billed by use |
| Developer | |||||||
| REST API | Included | Included | Included | Included | Included | Included | Included |
| MCP server, published and supported | Included | Included | Not available | Included, on a higher plan | Not available | Not available | Not available |
| What the price covers | |||||||
| A free plan with the AI on it | Included | Not available | Not available | Not available | Not available | Included | Not available |
| Unlimited free conversations | Included | Not available | Not available | Included | Included | Included | Included, on a higher plan |
| Adding a teammate costs nothing | Included | Not available | Not available | Included | Not available | Included | Not available |
The same month, three real teams.
Conversations are unlimited on every paid plan, so the only number left to compare is how many of them the AI answers.
$39/ month on Starter, all in
5 seats · 375 AI conversations a month
- miniDesk$39
- Crisp$95+145%
- tawk.to$138+255%
- Chatwoot$208+435%
- Freshchat$299+665%
- Intercom$566+1,350%
- Zendesk$870+2,130%
Crisp is the closest at $95, and only because Essentials bundles ten seats into one flat price.
Checked against: Intercom pricing, Zendesk pricing, Crisp pricing, Freshchat pricing, tawk.to pricing, Chatwoot pricing
Yes, but all my data is on
another helpdesk tool
Our migration tool brings your conversations and contacts across, with their original dates. It runs alongside your current helpdesk, not instead of it.
One monthly subscription. A quota, not a meter.
Every plan holds the entire product, starting with the free one. The only thing that changes is the number of AI conversations and seats.
$0/ month
per workspace
- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 75 / m
- Seats
- 1 seat
- History
- 30 days
The full product while you find your first customers.
Start for free$39/ month
per workspace · $0.104 per AI conversation
- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 375 / m
- Seats
- 5 seats
- History
- 2 years
For a startup where support falls to one person juggling other work.
Choose Starter$99/ month
per workspace · $0.044 per AI conversation
- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 2,250 / m
- Seats
- 15 seats
- History
- 2 years
For a real support rota facing a queue that never empties.
Choose Growth$349/ month
per workspace · $0.029 per AI conversation
- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 12,000 / m
- Seats
- 50 seats
- History
- 3 years
For volume, with the seats and quota to go with it.
Choose ScaleIn every plan, including Free
Tiers differ by AI volume, seats, how long history is kept and how many website pages the AI reads. Paid plans also remove our branding. Price, quota, and seats are per workspace. Two websites means two workspaces and two plans.
Enterprise
Above 12,000 AI conversations a month, or when procurement is involved. Conversations stay unlimited; the AI allowance, the seats and the contract are ones we agree with you.
Contact sales- AI answers customers on its own
- AI-drafted replies for your team
- Replies in the language the customer wrote in
- Live chat, email and web forms
- Answers grounded in your own content
- Knowledge base from your files and past replies
- Shared inbox with customer history
- REST API and MCP server
Need the detail? Compare all plans
Straight answers.
Anything we missed, ask below. The assistant at the end of this page runs on miniDesk.
No. It holds the full product and it does not expire. Paying buys you a bigger quota, more seats, and the removal of our branding from the live chat. Nothing you build on the free plan needs to be rebuilt when you upgrade.
One customer getting help. It does not matter how many messages that takes or which channel it arrives on. A thread that runs for a week is still one conversation.
Once the AI allowance is used up, the AI pauses (no drafts, no automatic replies, no sorting and no translation) until it resets on your billing date, or until you move up a plan. Conversations keep arriving and your team keeps answering them: no plan caps conversations, and reading, searching and internal notes are untouched. No overage charge appears on the invoice.
Only if you turn it on, and only when it is confident and grounded in your own content. Every automated reply is recorded in the log, and any teammate can switch all of them off at once.
No. Your content is used to answer your customers. Nothing else.
Each site gets its own workspace: its own inbox, team, quota, and plan. You log in once and switch between them. One payment method covers them all.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
