Pricing
The whole helpdesk, on every plan.
Four tiers of a single product. You pay for volume and seats, never features. The free plan runs the same software as the paid ones, so nothing you build on top of it needs to be rebuilt when you grow.
$0/ month
per workspaceor $0.000 per conversation- Conversations
- 50 / month
- Seats
- 2 seats
- AI tokens
- 75,000 a day
The full product while you find your first customers. A small powered by miniDesk mark appears on the chat widget.
$49/ month
per workspaceor $0.098 per conversation- Conversations
- 500 / month
- Seats
- 5 seats
- AI tokens
- 375,000 a day
For a startup past its first customers, where support falls to one person juggling other work.
$129/ month
per workspaceor $0.043 per conversation- Conversations
- 3,000 / month
- Seats
- 15 seats
- AI tokens
- 2,250,000 a day
For a real support rota facing a queue that never empties.
$399/ month
per workspaceor $0.033 per conversation- Conversations
- 12,000 / month
- Seats
- 50 seats
- AI tokens
- 9,000,000 a day
For volume, with the seats and quota to go with it.
Enterprise
Above 12,000 conversations a month, or when procurement is involved. Custom quota and seats, an uptime SLA, SSO, data residency of your choice, and a named support engineer.
Need the detail? See the full comparison
All plans, side by side.
The top half is what changes between tiers. The bottom half is what does not.
| Plan | Free | Starter | Growth | Scale |
|---|---|---|---|---|
| What changes | ||||
| Price a month | $0 | $49 | $129 | $399 |
| Cost per conversation | $0.000 | $0.098 | $0.043 | $0.033 |
| Conversations a month | 50 | 500 | 3,000 | 12,000 |
| Seats | 2 | 5 | 15 | 50 |
| AI tokens a day | 75,000 | 375,000 | 2,250,000 | 9,000,000 |
| Our mark on your chat widget | Shown | Removed | Removed | Removed |
| In every plan, including Free | ||||
| AI answers customers on its own | Included | Included | Included | Included |
| AI-drafted replies for your team | Included | Included | Included | Included |
| Replies in the language the customer wrote in | Included | Included | Included | Included |
| Chat widget, email and web forms | Included | Included | Included | Included |
| Answers grounded in your own content | Included | Included | Included | Included |
| Knowledge base from your files and past replies | Included | Included | Included | Included |
| Shared inbox with customer history | Included | Included | Included | Included |
| REST API and MCP server | Included | Included | Included | Included |
What changes
Price a month
- Free
- $0
- Starter
- $49
- Growth
- $129
- Scale
- $399
Cost per conversation
- Free
- $0.000
- Starter
- $0.098
- Growth
- $0.043
- Scale
- $0.033
Conversations a month
- Free
- 50
- Starter
- 500
- Growth
- 3,000
- Scale
- 12,000
Seats
- Free
- 2
- Starter
- 5
- Growth
- 15
- Scale
- 50
AI tokens a day
- Free
- 75,000
- Starter
- 375,000
- Growth
- 2,250,000
- Scale
- 9,000,000
Our mark on your chat widget
- Free
- Shown
- Starter
- Removed
- Growth
- Removed
- Scale
- Removed
In every plan, including Free
- AI answers customers on its own
- AI-drafted replies for your team
- Replies in the language the customer wrote in
- Chat widget, email and web forms
- Answers grounded in your own content
- Knowledge base from your files and past replies
- Shared inbox with customer history
- REST API and MCP server
Price, quota, and seats are per workspace. Two websites means two workspaces and two plans.
Everything included, even on the free plan.
All four tools below can answer a ticket. All four charge for the AI on top of the plan price. We do not, on any plan, including the free one.
| Feature | miniDesk | Intercom | Zendesk | Crisp | Freshchat |
|---|---|---|---|---|---|
| AI auto reply | Every plan, including Free | $0.99 per outcome | Usage-priced, rate not published | From Mini, $45 | $49 per 100 sessions |
| AI Knowledge base | Every plan, including Free | Every plan | Every Suite plan | Essentials and up, $95 | Paid plans |
| AI copilot | Every plan, including Free | $29 an agent annual, $35 monthly | $50 per agent a month | Essentials and up | $29 an agent annual, Pro and up |
| REST API and MCP server | Every plan, no call quota | API, MCP not published by plan | API, plus an MCP client | Yes, capped at 10,000 calls | API, MCP in early access |
| Everything included in the price? | Yes | No (reporting, SLAs, routing) | No (add-ons and metered usage) | No (knowledge base, ticketing) | No (copilot, Pro and up) |
| Billing model | Flat plan, per workspace | Per seat, plus AI usage | Per agent, plus add-ons and AI usage | Flat per workspace, plus AI credits | Per agent, plus AI sessions |
| Adding a teammate | Included, up to your plan seats | From $29 a seat, billed yearly | From $19 an agent, billed yearly | Seats by tier, $10 on Plus | From $19 an agent, annual |
| Can you predict the invoice? | Yes | No, but you can set a hard cap | No, AI overage bills monthly | Yes, unless you turn on pay-as-you-go | No, sessions bill in blocks |
AI auto reply
- miniDesk
- Every plan, including Free
- Intercom
- $0.99 per outcome
- Zendesk
- Usage-priced, rate not published
- Crisp
- From Mini, $45
- Freshchat
- $49 per 100 sessions
AI Knowledge base
- miniDesk
- Every plan, including Free
- Intercom
- Every plan
- Zendesk
- Every Suite plan
- Crisp
- Essentials and up, $95
- Freshchat
- Paid plans
AI copilot
- miniDesk
- Every plan, including Free
- Intercom
- $29 an agent annual, $35 monthly
- Zendesk
- $50 per agent a month
- Crisp
- Essentials and up
- Freshchat
- $29 an agent annual, Pro and up
REST API and MCP server
- miniDesk
- Every plan, no call quota
- Intercom
- API, MCP not published by plan
- Zendesk
- API, plus an MCP client
- Crisp
- Yes, capped at 10,000 calls
- Freshchat
- API, MCP in early access
Everything included in the price?
- miniDesk
- Yes
- Intercom
- No (reporting, SLAs, routing)
- Zendesk
- No (add-ons and metered usage)
- Crisp
- No (knowledge base, ticketing)
- Freshchat
- No (copilot, Pro and up)
Billing model
- miniDesk
- Flat plan, per workspace
- Intercom
- Per seat, plus AI usage
- Zendesk
- Per agent, plus add-ons and AI usage
- Crisp
- Flat per workspace, plus AI credits
- Freshchat
- Per agent, plus AI sessions
Adding a teammate
- miniDesk
- Included, up to your plan seats
- Intercom
- From $29 a seat, billed yearly
- Zendesk
- From $19 an agent, billed yearly
- Crisp
- Seats by tier, $10 on Plus
- Freshchat
- From $19 an agent, annual
Can you predict the invoice?
- miniDesk
- Yes
- Intercom
- No, but you can set a hard cap
- Zendesk
- No, AI overage bills monthly
- Crisp
- Yes, unless you turn on pay-as-you-go
- Freshchat
- No, sessions bill in blocks
The same month, three real teams.
Each team is sized to one of our quotas, so the miniDesk figure is the actual price of that plan. Every rival is priced on the cheapest plan that fits the seats and includes an AI agent answering customers, billed annually.
Startup
5 seats, 500 conversations a month
$49/ month
miniDesk Starter, all in
$0.098 per conversation
Same month, elsewherevs. miniDesk
- Crisp~$95+94%$0.190 per conversation
- Freshchat~$340+595%$0.680 per conversation
- Intercom~$393+700%$0.786 per conversation
Crisp is the closest, and only because Essentials bundles ten seats into one flat price.
Growing team
8 seats, 3,000 conversations a month
$129/ month
miniDesk Growth, all in
$0.043 per conversation
Same month, elsewherevs. miniDesk
- Crisp~$220+71%$0.073 per conversation
- Freshchat~$1,622+1,160%$0.541 per conversation
- Intercom~$1,717+1,230%$0.572 per conversation
Per-seat and per-resolution billing stack up here. Ours stays put.
Large support team
25 seats, 12,000 conversations a month
$399/ month
miniDesk Scale, all in
$0.033 per conversation
Same month, elsewherevs. miniDesk
- Crisp~$870+120%$0.073 per conversation
- Freshchat~$6,355+1,490%$0.530 per conversation
- Intercom~$6,665+1,570%$0.555 per conversation
Crisp remains closest, and its AI credits grow with every conversation. Ours are already paid for.
Each vendor's own published list prices, August 2026, in USD, on annual billing, on the cheapest plan that fits the seats and includes an AI agent. Intercom bills only when its AI resolves, so these assume it resolves half of them; Crisp and Freshchat bill for all of them, and Crisp is costed at the bottom of its own $0.05 to $0.10 band. Check their pricing pages before you decide.
Questions
Straight answers.
One price. The whole helpdesk.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.