All of customer support,on every plan.
miniDesk costs one flat price per workspace: Free, then Starter at $39, Growth at $99 and Scale at $349 a month. Every feature is on every plan. Plans differ by AI volume and the seats they include, nothing is billed per seat or per AI resolution, and the free plan runs the same software as the paid ones.
$0/ month
per workspace
- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 75 / m
- Seats
- 1 seat
- History
- 30 days
The full product while you find your first customers.
Start for free$39/ month
per workspace · $0.104 per AI conversation
- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 375 / m
- Seats
- 5 seats
- History
- 2 years
For a startup where support falls to one person juggling other work.
Choose Starter$99/ month
per workspace · $0.044 per AI conversation
- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 2,250 / m
- Seats
- 15 seats
- History
- 2 years
For a real support rota facing a queue that never empties.
Choose Growth$349/ month
per workspace · $0.029 per AI conversation
- Conversations
- Unlimited
- Channels
- All
- AI conversations
- 12,000 / m
- Seats
- 50 seats
- History
- 3 years
For volume, with the seats and quota to go with it.
Choose ScaleEnterprise
Above 12,000 AI conversations a month, or when procurement is involved. Conversations stay unlimited; the AI allowance, the seats and the contract are ones we agree with you.
Contact salesAll plans, side by side.
The top half is what changes between tiers. The bottom half is what does not.
| Plan | Free | Starter | Growth | Scale |
|---|---|---|---|---|
| What changes | ||||
| Price a month | $0 | $39 | $99 | $349 |
| Cost per AI conversation | $0.000 | $0.104 | $0.044 | $0.029 |
| AI conversations a month | 75 | 375 | 2,250 | 12,000 |
| Conversations a month | Unlimited | Unlimited | Unlimited | Unlimited |
| Seats | 1 | 5 | 15 | 50 |
| Conversation history kept | 30 days | 2 years | 2 years | 3 years |
| Website pages the AI reads | 100 | 1,000 | 5,000 | 20,000 |
| Live chat without our badge | Powered by miniDesk.ai | Removed | Removed | Removed |
| In every plan, including Free | ||||
| AI answers customers on its own | Included | Included | Included | Included |
| AI-drafted replies for your team | Included | Included | Included | Included |
| Replies in the language the customer wrote in | Included | Included | Included | Included |
| Live chat, email and web forms | Included | Included | Included | Included |
| Answers grounded in your own content | Included | Included | Included | Included |
| Knowledge base from your files and past replies | Included | Included | Included | Included |
| Shared inbox with customer history | Included | Included | Included | Included |
| REST API and MCP server | Included | Included | Included | Included |
What changes
Price a month
- Free
- $0
- Starter
- $39
- Growth
- $99
- Scale
- $349
Cost per AI conversation
- Free
- $0.000
- Starter
- $0.104
- Growth
- $0.044
- Scale
- $0.029
AI conversations a month
- Free
- 75
- Starter
- 375
- Growth
- 2,250
- Scale
- 12,000
Conversations a month
- Free
- Unlimited
- Starter
- Unlimited
- Growth
- Unlimited
- Scale
- Unlimited
Seats
- Free
- 1
- Starter
- 5
- Growth
- 15
- Scale
- 50
Conversation history kept
- Free
- 30 days
- Starter
- 2 years
- Growth
- 2 years
- Scale
- 3 years
Website pages the AI reads
- Free
- 100
- Starter
- 1,000
- Growth
- 5,000
- Scale
- 20,000
Live chat without our badge
- Free
- Powered by miniDesk.ai
- Starter
- Removed
- Growth
- Removed
- Scale
- Removed
In every plan, including Free
- AI answers customers on its own
- AI-drafted replies for your team
- Replies in the language the customer wrote in
- Live chat, email and web forms
- Answers grounded in your own content
- Knowledge base from your files and past replies
- Shared inbox with customer history
- REST API and MCP server
Price, quota, and seats are per workspace. Two websites means two workspaces and two plans.
Everything included, even on the free plan.
Every tool below can answer a ticket. The difference is what arrives on the invoice.
| Capability | miniDesk | Intercom | Zendesk | Crisp | Freshchat | tawk.to | Chatwoot |
|---|---|---|---|---|---|---|---|
| Channels | |||||||
| Live chat widget on your site | Included | Included | Included | Included | Included | Included | Included |
| Shared email inbox | Included | Included | Included | Included | Included | Included | Included |
| Web form, separate from the chat widget | Included | Not available | Included | Included | Not available | Not available | Not available |
| Every channel on the free plan | Included | Not available | Not available | Included, on a higher plan | Included, on a higher plan | Included | Included, on a higher plan |
| AI | |||||||
| AI that answers customers on its own | Included | Included, then billed by use | Included, then billed by use | Included, then billed by use | Included, then billed by use | Included, then billed by use | Included, then billed by use |
| Answers drawn from your own documents | Included | Included | Included | Included | Included | Included | Included |
| Agent-assist copilot in the inbox | Included | Sold as a paid add-on | Included, on a higher plan | Included, on a higher plan | Included, on a higher plan | Included, then billed by use | Included, then billed by use |
| Developer | |||||||
| REST API | Included | Included | Included | Included | Included | Included | Included |
| MCP server, published and supported | Included | Included | Not available | Included, on a higher plan | Not available | Not available | Not available |
| What the price covers | |||||||
| A free plan with the AI on it | Included | Not available | Not available | Not available | Not available | Included | Not available |
| Unlimited free conversations | Included | Not available | Not available | Included | Included | Included | Included, on a higher plan |
| Adding a teammate costs nothing | Included | Not available | Not available | Included | Not available | Included | Not available |
The same month, three real teams.
Conversations are unlimited on every paid plan, so the only number left to compare is how many of them the AI answers.
$39/ month on Starter, all in
5 seats · 375 AI conversations a month
- miniDesk$39
- Crisp$95+145%
- tawk.to$138+255%
- Chatwoot$208+435%
- Freshchat$299+665%
- Intercom$566+1,350%
- Zendesk$870+2,130%
Crisp is the closest at $95, and only because Essentials bundles ten seats into one flat price.
Checked against: Intercom pricing, Zendesk pricing, Crisp pricing, Freshchat pricing, tawk.to pricing, Chatwoot pricing
Yes, but all my data is on
another helpdesk tool
Our migration tool brings your conversations and contacts across, with their original dates. It runs alongside your current helpdesk, not instead of it.
Straight answers.
Anything we missed, ask below. The assistant at the end of this page runs on miniDesk.
No. It holds the full product and it does not expire. Paying buys you a bigger quota, more seats, and the removal of our branding from the live chat. Nothing you build on the free plan needs to be rebuilt when you upgrade.
One customer getting help. It does not matter how many messages that takes or which channel it arrives on. A thread that runs for a week is still one conversation.
Once the AI allowance is used up, the AI pauses (no drafts, no automatic replies, no sorting and no translation) until it resets on your billing date, or until you move up a plan. Conversations keep arriving and your team keeps answering them: no plan caps conversations, and reading, searching and internal notes are untouched. No overage charge appears on the invoice.
Only if you turn it on, and only when it is confident and grounded in your own content. Every automated reply is recorded in the log, and any teammate can switch all of them off at once.
No. Your content is used to answer your customers. Nothing else.
Each site gets its own workspace: its own inbox, team, quota, and plan. You log in once and switch between them. One payment method covers them all.
One price. All of customer support.
Start free, no card. When you upgrade, every feature is included, rather than a starting point with a list of add-ons to buy.
